Frequently Asked Questions
The questions we get asked on the phone
These are the ones that come up almost every day. Short answers, no sales pitch. If yours is not here, ring 01698 604 278 and ask, or send a photo on WhatsApp and we will tell you what we think.
Do you charge a call out fee?
No. There is no call out fee and no charge for coming to look. You pay for the work done and nothing else. The run out from Wishaw is our problem rather than yours.
How much does it cost to fix a misted window?
A replacement sealed unit starts at £75 for a hopper sized piece of glass. Above that it depends on the size of the pane, the type of glass, whether it is toughened, obscure, low emissivity or leaded, and how it comes out of the frame. There is no price list because every job is different, so we quote each one on its own. See what affects window repair prices for the full breakdown.
Do you have a price list?
No, and we would rather be honest about why. A price list would be wrong for most people. Two windows that look the same from the street can need completely different parts. Send a photo or describe the problem on the phone and you get a real figure instead of a range.
How soon can you come out?
It depends where you are and what is wrong. We work Monday to Friday, 8am to 5pm, and there are two of us, so we tell you straight rather than promising same day and letting you down. If it is a security problem, such as a door that will not lock or a broken pane, say so when you ring and it moves up the list.
Which areas do you cover?
Wishaw and the surrounding towns. Motherwell, Hamilton, Bellshill, Airdrie, Coatbridge, Larkhall, Blantyre, Uddingston, Carluke, Lanark, Shotts, Newmains, East Kilbride, Cambuslang, Rutherglen, Cumbernauld, Glasgow and out to Livingston. The full list is on our areas we cover page.
Can misted double glazing be fixed without replacing the whole window?
Yes, nearly always. When a unit mists up it is the seal that has failed, not the frame. We take the glass unit out and fit a new one into the frame you already have. That is the job most people think means a new window, and it does not. More on that in what causes misted double glazing.
Do you repair windows you did not fit?
Yes. Almost everything we do is on windows and doors fitted by somebody else, often a company that is no longer trading. That is normal for us and it does not change the price.
Can you still get parts for old windows and doors?
Usually. Hinges, handles, gearboxes, locks and letterplates are mostly made to standard patterns, so a thirty year old window can often be brought back to life with current parts. Where a system is genuinely obsolete we will tell you honestly rather than take the job and hope.
Do you guarantee your work?
Yes. The work we do and the parts we fit are guaranteed. Tell us if something is not right and we come back out.
Do I need to be in for the repair?
Someone needs to let us in and most jobs are done from inside, including tenement glass units, so there is no scaffolding and no need to involve a factor. Most repairs are finished in one visit unless a part has to be ordered in.
Is it worth repairing or should I just replace?
If the frames are sound, repair is almost always the cheaper and better answer. If the frames themselves have gone, replacement makes sense and we do that too. We will tell you which one you are looking at rather than quoting you for a whole house you do not need. There is a longer answer in repair or replace.
Two pages answer most of what is left. uPVC windows in Wishaw covers every style we fit and what separates them, and doors in Wishaw does the same on the door side.