Refunds and Returns Policy (Scotland)

Thank you for shopping with us. We strive to provide you with high-quality products and exceptional customer service. In the event that you need to return an item or request a refund, please familiarize yourself with our policy below:

  1. Right to Cancel:
    As a consumer in Scotland, you have the right to cancel your order within 14 days from the day you receive the goods, without providing any reason. This right applies to most products, but there are some exceptions (e.g., perishable items, personalized products, etc.). Please note that this right does not apply to services.
  2. Returns:
    If you wish to return an item, please notify us within 14 days of receiving it. You can contact our customer support team to initiate the return process. The item must be unused, in its original packaging, and in the same condition as when you received it. We may require proof of purchase (e.g., order confirmation, receipt) before processing the return.
  3. Return Shipping:
    The cost of return shipping will be the responsibility of the customer, unless the return is due to our error or a faulty/damaged item. We recommend using a trackable shipping method and insuring the package, as we cannot be held liable for returns that are lost or damaged in transit.
  4. Refunds:
    Once we receive the returned item and confirm its condition, we will process the refund within 14 days. The refund will be issued using the same payment method you used for the original purchase, unless otherwise agreed upon. Please note that we reserve the right to deduct any applicable restocking fees or return shipping costs from the refund amount.
  5. Faulty/Damaged Items:
    If the item you received is faulty or damaged, please notify us immediately. We may require photographic evidence of the issue. In such cases, we will provide you with options for a replacement, repair, or refund, depending on the circumstances.
  6. Statutory Rights:
    This policy does not affect your statutory rights as a consumer under Scottish law.

Please feel free to contact our customer support team if you have any further questions or require assistance with returns and refunds. We appreciate your understanding and cooperation.